DoubleTree by Hilton Springfield

Nice Hotel.. except the register fell off the wall in the middle of the night. If I had been under it, it would have hit me in the head. Obviously was not screwed in properly. I asked at the desk when I checked out about a discount since register fell off wall. I did not get one, but felt for the price I paid for the room, I was entitled to one. The man working the desk said he would notate so I wouldn’t be charged extra for register. I said it fell off all by itself..Not properly installed..

The Hotel overall was very clean and welcoming. Staff were very friendly.

The gentleman at the front desk was incredibly helpful and cheerful. He let us have a late check out AND gave us vouchers for breakfast. He was super upbeat and kind to everyone.

Property has been recently renovated - rooms are clean, modern, and well appointed - bed was very comfortable. Warm cookies to greet you on arrival is a lovely touch!

Great location, lovely warm cookies, good breakfast, rooms large, clean and comfortable.